Customer Care

For any question relating to orders, payments, shipments, returns, and refunds, please send us an e-mail

My order: Follow the delivery status of your Orders


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How to order

Receiving your favorite products at home has never been easier! On Store Valtellina you can make purchases in a few simple steps, in complete safety.

Discover
Explore the site and discover the specialities offered to you by a number of producers. You can make searches by entering the name of the product that most interests you, browse by category (Specialty Food, Wine, Craft products), or select the producer of your choice.

Select
Choose the products you want to put in your shopping cart, looking at the pictures and reading the descriptions. Select the quantity and type of packaging you want, they will automatically be added to your cart.

Buy
To complete your order, enter all required information (personal details, shipping address and payment details) directly from the shopping cart page. Choose the payment method (credit card or bank transfer) and follow the instructions given. An email will be sent to you confirming your order. In a few days the chosen products will arrive at your home.

Do you find it difficult to buy online?

Don't worry if you find that buying over the Internet is complex or confusing! Store Valtellina can make it a whole lot easier! Just send us an email, entering your name, complete address, list of items you want to buy and above all your email address and phone number. We will then contact you to complete the order.