Customer Care

For any question relating to orders, payments, shipments, returns, and refunds, please send us an e-mail

My order: Follow the delivery status of your Orders


Right of withdrawal

You are entitled to withdraw from the purchase agreement, without being obliged to explain the reasons why, within 14 days of the purchase.

The period of withdrawal expires 14 days after the day on which you or a third party, other than the carrier, designated by you, comes into physical possession of the purchased items.

To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the present agreement by contacting Customer Service or using the standard withdrawal form.

To comply with the withdrawal conditions, you simply have to send us notification that you are exercising the right of withdrawal before the end of the withdrawal period.

Effects of withdrawal
Should you withdraw from this purchase agreement, you will receive a refund for all payments made to us, including shipping costs (with the exception of extra costs paid depending on the type of delivery, exceeding the costs of standard delivery offered by us), without undue delay, and in any case by no later than 14 days from the day on which we are informed of your decision to withdraw from this agreement. Said sums will be refunded using the same means of payment as that used by you in the initial transaction, unless you expressly give us other instructions; you will not in any case have to incur any additional costs resulting from the refund. You are asked to kindly return the items without undue delay, and in any case by no later than 14 days from the day on which you inform us of your decision to withdraw from this agreement. This condition shall be met if you send back the goods prior to the end of the 14-day period. We will meet the cost of returning the items.

You shall be held liable only for the fall in value of the goods resulting from handling of the items in a manner other than that required to establish the nature, features and functioning of the items.

Pursuant to art. 59, letters c), d) and e) of the Consumer Code, the right of withdrawal does not apply in the following cases:

  • supply of goods that are made to the consumer’s specifications or clearly customised;
  • supply of goods that are liable to deteriorate or expire rapidly (e.g. fresh products or products stored at a controlled temperature – this characteristic is clearly indicated on the individual product page);
  • the supply of sealed goods that are not suitable for return due to hygiene or health protection reasons and that have been unsealed after delivery

For more information regarding returns and the right of withdrawal please read the Terms of sale.