Customer Care

For any question relating to orders, payments, shipments, returns, and refunds, please send us an e-mail

My order: Follow the delivery status of your Orders



Store Valtellina will send your order in 3-4 business days (Monday to Friday) via Standard Delivery courier TNT Italy.

Countries we ship to

Countries where products can be delivered: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Balearic and Canary Islands), Sweden, Switzerland, United Kingdom (excluding Channel Islands).

Shipping products from different companies

Store Valtellina sells products delivered directly by companies to your home. In case of orders containing products made by different producers, each producer will pack his own goods, as a result they could be delivered at your address at different times.

For shipments to Switzerland, it can be applied an additional costs for the customs clearance of goods purchased. In such cases will be undertaken by the Carrier Shipping TNT to inform the customer of the amount and method of payment of these extra costs.

Shipping costs

The shipping cost will be calculated per order, and will vary by country of destination, total weight of products purchased and number of producers involved in the order.

Example of shipping cost for an order of 7 kg

Country of delivery Cost
Italy – excluding Calabria, Sicily and Sardinia EUR 7.50
Calabria, Sicily and Sardinia EUR 10.00
Austria, Belgium, Germany, France, Luxembourg, Netherlands, Switzerland EUR 32.00
Denmark, Finland, Greece, Ireland, Portugal, Spain, Sweden, United Kingdom EUR 33.00
Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia EUR 42.00

Cost for each company involved in the order: EUR 0.50.

For more information on Shipping please read the Terms of sale.